![]() ![]() Before that update can be downloaded, Apple will need you to log in with the Apple ID that purchased (downloaded) the app in the first place. You should be able to open the app without any more prompts. Usually, that means this problem appears when iOS/iPadOS or macOS is attempting to download an update for that app whether it’s automatic or you’ve manually initiated it. Once you have successfully signed in, quit out of the application and open it again. If prompted, sign in to your account associated with Office. ![]() Enter your Mac admin account password and click OK. You'll receive a prompt requesting permissions to access the keychain. ![]() If you entered the correct password, you should see a new window appear. If the keychain is locked, enter the previous user password for your account. Click on the Edit menu and choose Change password for keychain login. Select the login keychain entry in the top left navigator pane, then from the File menu, choose Lock Keychain "login". Navigate to Application > Utilities and double-click Keychain Access to open it. Search for "keychain" in Spotlight and launch the Keychain Access app. Quit out of all Microsoft 365 for Mac apps such as Word, Excel, PowerPoint, Outlook, and OneNote. If youre having trouble signing in to your Google Account. The keychain access prompt every time you launch any Office application, even though you previously selected Always Allow.Ī prompt to sign in to your Microsoft Account or Microsoft 365 for business account every time you launch any Office application.Īn “Authentication Session Expired” error message after signing in to your Office applications.įollow these directions to restore your keychain permissions: If youve just downloaded the most recent version of the Google Authenticator app, see this article. If the above did not work, Office may have trouble accessing the keychain and you'll need to restore keychain permissions for Office for Mac. Restore your keychain permissions for Office for Mac Note: If you clicked on Deny by accident, follow the instructions below to restore your keychain permissions.
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